Terms and Conditions

Last updated: 02 feb 2026

1. Acceptance of Terms

These Terms and Conditions (“Terms”) govern your access to and use of the QilaAI website (the “Site”) and all related products, services, and platforms provided by QilaAI (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not access or use the Services.

2. Eligibility

By using the Services, you represent and warrant that:

• You are at least 18 years old; and
• You are legally capable of entering into a binding contract under applicable law.

If you are using the Services on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms.

3. Accounts and Security

3.1 Account Registration
To access certain features of the Services, you may be required to create an account and provide accurate, current, and complete information.

3.2 Responsibility for Account
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or other security breach.

3.3 Account Suspension/Termination
We reserve the right to suspend or terminate your account or access to the Services at any time, with or without notice, if we reasonably believe you have violated these Terms or applicable law.

4. Description of Services

QilaAI provides an AI-powered counterfeit and digital deception protection platform designed to detect and help manage:

• Counterfeit products and brand misuse
• Manipulated or deceptive content
• Fraud, disinformation, and other digital risks

The specific features available to you may depend on your subscription plan and any separate agreements between you and QilaAI.

We may change, improve, or discontinue any aspect of the Services at any time.

5. Permitted Use and Prohibited Activities

5.1 Permitted Use
You may use the Services solely for your internal business or personal purposes and in compliance with these Terms and all applicable laws and regulations.

5.2 Prohibited Activities
You agree that you will not:

• Use the Services for any unlawful, harmful, fraudulent, or malicious purpose;
• Use the Services to create, promote, or distribute counterfeit goods, deepfakes, disinformation, or other deceptive content;
• Attempt to gain unauthorized access to the Services or related systems or networks;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, models, or underlying structure of the Services, except as expressly permitted by law;
• Introduce any viruses, malware, or other harmful code into the Services;
• Use any automated means (such as bots, scrapers, or spiders) to access or use the Services in a manner that could impair or disrupt normal operation.

We may investigate and take any legal action we deem appropriate for any breach of this section.

6. Customer Data and Privacy

6.1 Customer Data
“Customer Data” means all information, content, links, product listings, media, or other data that you or your authorized users submit, upload, transmit, or otherwise make available through the Services.

You retain ownership of your Customer Data. You grant QilaAI a non-exclusive, worldwide, royalty-free license to host, store, process, analyze, and use Customer Data solely as necessary to provide, maintain, secure, and improve the Services.

6.2 Your Responsibilities
You are solely responsible for:

• The accuracy, quality, and legality of Customer Data; and
• Obtaining all necessary rights, consents, and permissions to provide Customer Data to QilaAI and for its use as described in these Terms.

6.3 Privacy
Our collection and use of personal data are described in our Privacy Policy. By using the Services, you consent to such collection and use.

7. Intellectual Property

7.1 QilaAI IP
All rights, title, and interest in and to the Services, including but not limited to the software, AI models, algorithms, designs, user interfaces, text, graphics, logos, and trademarks, are and will remain the exclusive property of QilaAI and its licensors.

Except for the limited rights expressly granted to you under these Terms, no rights are granted to you and all such rights are reserved.

7.2 Limited License
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for your permitted purposes.

7.3 Feedback
If you provide suggestions, ideas, or feedback about the Services (“Feedback”), you agree that we may use such Feedback without restriction or compensation to you.

8. Subscriptions, Fees, and Payments

8.1 Plans and Pricing
Access to certain features of the Services may require a paid subscription or other fees, as described on our Site or in a separate order form or agreement.

8.2 Billing
You agree to pay all fees associated with your chosen plan or usage, in the currency and at the intervals specified (e.g., monthly or annually). You authorize us or our third-party payment processors to charge your payment method for all such amounts.

8.3 Refunds
Unless otherwise stated in a separate written agreement or required by law, all fees are non-refundable.

8.4 Changes to Pricing
We may modify our pricing and billing terms for future billing periods upon prior notice.

9. Third-Party Services and Links

The Services may integrate or interoperate with third-party platforms, data providers, marketplaces, or websites. Your use of any third-party services is governed by their own terms and policies.

QilaAI is not responsible for:

• The content, accuracy, or availability of any third-party sites or services; or
• Any acts or omissions of such third parties.

10. Disclaimers

To the maximum extent permitted by law:

• The Services are provided on an “as is” and “as available” basis;
• We do not warrant that the Services will be uninterrupted, error-free, or completely secure, or that all counterfeit or deceptive content will be detected;
• We make no warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Any decisions or actions taken based on the outputs, alerts, or reports generated by the Services are your sole responsibility, and you should independently verify critical decisions.

11. Limitation of Liability

To the fullest extent permitted by law:

• QilaAI shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of or inability to use the Services;
• QilaAI’s total aggregate liability for any and all claims arising out of or relating to these Terms or the Services shall not exceed the total amount you have paid to QilaAI for the Services during the twelve (12) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless QilaAI, its affiliates, and their respective directors, officers, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use or misuse of the Services;
• Your violation of these Terms or any applicable law or regulation;
• Any claim that Customer Data, or your use of the Services, infringes or misappropriates the rights of a third party.

13. Term and Termination

13.1 Term
These Terms remain in effect while you access or use the Services.

13.2 Termination by You
You may stop using the Services at any time. If you have a paid subscription, you may cancel it as described in your account or order details.

13.3 Termination by Us
We may suspend or terminate your access to the Services, with or without notice, if:

• You breach these Terms or applicable law;
• You fail to pay any applicable fees; or
• We are required to do so by law or competent authority.

13.4 Effect of Termination
Upon termination, your right to use the Services will immediately cease. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnification) will continue in effect.

14. Governing Law and Dispute Resolution

[Customize this clause to your jurisdiction; example for India:]

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

Any disputes arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the courts located at [City, State], India.

Before initiating formal legal proceedings, the parties will attempt to resolve any dispute amicably through good-faith negotiations.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this document and may provide additional notice as appropriate.

Your continued use of the Services after any such changes become effective constitutes your acceptance of the new Terms. If you do not agree with the updated Terms, you must stop using the Services.

16. Contact Us

If you have any questions about these Terms or the Services, please contact us at:

• Email: [your-contact-email]
• Address: [Your Company Name], [Street Address], [City], [State], [PIN], [Country]